FAQs
Booking a Class
1. All classes/courses/workshops must be paid for in advance to IDEA Design Hub CIC. If classes have not been paid in advance, we cannot hold your space and it will be open to others.
2. Our classes are booked on a first come, first served basis. However, advanced notice is given to current students in our term time classes.
3. As soon as the class becomes full, new enquiries will be placed on a waiting list. As such, please note that you cannot share or sell on your place to another child/parent.
4. Workshops and classes for over 3yrs we do not allow adults/carers/nanny/parents to stay with their child. we have our DBS checked staff allowed on site.
5. Please note if you book a class with us, you will be added to our mailing list. We email from time to time to let you know what's on at the studio, when term begins and booking opens for workshops... all the updates. You can unsubscribe at anytime, please follow the 'unsubscribe' link at the end of any of the newsletter emails you receive from us.
6. We often offer discounts or early bird deals. These codes are only valid to specified classes and cannot be transferred to another class. Code discounts are issued by date and cannot be backdated in regard to prior payment. Discounts apply to products from date of discount issue.
7. Please note we require full payment upfront, before the class/ course / workshop begins - unless discussed with the office prior. Failure to pay upfront will result in a £25 extra admin fee on top of your bill.
8. We do not reserve places for workshops or classes, payment must be made in full prior to the session.
Trial Classes
We do offer trial classes for our Term classes at IDEA Design Hub CIC, where there is availability. The fee varies depending on the session, but it will be the price of one session on the chosen course. We will hold a place for your child on the course if they wish to proceed, and arrange payment of the remaining weeks of term.
Trial classes are not available on sold out classes or any Toddler sessions.
Please contact us to book a trial class.
Attending a Class
1. Children should wear appropriate clothing, we can get messy so old clothes should be worn. We provide aprons but paint does tend to get everywhere!
2. Any allergies should be pointed out to a member of staff as we often provide juice, biscuits & snacks.
3. Children should behave kindly to one another and avoid boisterous behaviour.
4. Children must be collected by an adult at the end of the class/course/workshop. Please check the times and be on time.
5. Parents/carers must complete a registration form for each child prior to the class, leaving a contact number and medical information.
6. All work created by the child must be taken home, as we have very little storage space.
Refunds + Cancellation Policy
1 When booking any class on our website please read our T+Cs carefully before committing to a booking. Please note as soon as a booking and payment has been made our policy applies.
2. Any refund will only be issued with 14 days notice prior to the start of the class/workshop. Refunds will incur a 7% fee of the total paid plus £10 admin charge. Credit notes can be issued but only with 72 hours prior warning to cancel.
3. We clearly state which age is suitable for which classes. We carefully prepare our classes for specific ages groups. Please do not book if your child is not in the age range, we are unable to refund a class if the child is not at the suitable age advertised. If your child is in an in-between stage, please contact us before booking, paid trial sessions are available to book, where there is space.
4. If you do book a class, which is unsuitable for your child's age - we can either arrange switching to a more appropriate class or hold your booking, until your child is the right age. We cannot issue a refund if you have booked a class, that is not the suitable age range for your child.
5. If you or your child are unable to attend due to illness, please contact us as soon as possible via email or phone. Credit can be arranged for a future date, to join us at the studio. We do not offer credit if we are not informed prior to class. We do not offer refunds due to illness.
6. Before booking a course with us please check scheduled classes. We are unable to refund or give credit to missed sessions in our term classes.
7. Non-attendance without prior warning will result in no refund or credit note.
8. Any changes you wish to make, changing the day your child attends for example, can only be made with 72hours notice. These changes may incur an admin fee of £10.
9. If your child cannot/will not stay this is not our responsibility. No refund can be issued for lack of attendance due to a child not wanting to stay.
10. Please note Workshops can be cancelled if there is a low uptake for the session, we try to give as much notice as possible, please check your inbox as we will contact you via email first.
11. Any sessions cancelled due to the fault of IDEA Design Hub CIC, we shall endeavour to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause. No other compensation shall be payable.
12. Should IDEA Design Hub CIC for reasons beyond their control (including high winds, lightning storms and icy conditions*), feel it is necessary to close the activity once your class / party have already commenced participation. You will be offered alternative times or dates to return within one year and rescheduled free of charge. In such circumstances, you will not be entitled to a refund, in part or whole.
13. Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, other payment details will be required. Payments made by gift voucher will be refunded by issuing of a replacement gift voucher to the same value.
COVID-19 Regulations and Class Bookings
We are following Government guidelines, there are currently no restrictions in the UK.
If a class/workshop has to be cancelled due to Covid, the session(s) missed will either be rescheduled or credit will be put in your online account, for future bookings. Due to the uncertainty and unprecedent times, we are unable to refund for reasons related to the coronavirus.
We understand you are not always able to let us know with notice if you are unable to make it to class, but please do email us at info@ideaproject.design.
If you cancel or notify us after the session has taken place, we are unable to offer you credit for future classes.
IDEA Design Hub CIC
JULY 2024